Terms & Conditions

Introduction

By accessing, enrolling in, or purchasing any product, service, or course from Rixur Hub, trading under Chitubu Holdings (Pty) Ltd, you agree to be legally bound by these Terms and Conditions. This forms a binding agreement between you (the user/student/customer) and Rixur Hub trading under Chitubu Holdings (Pty) Ltd.

By purchasing any course or digital product, you agree to pay the applicable fees (“Course Fee”) and accept all terms outlined in this agreement.

Our Services

Upon receipt of payment, Rixur Hub agrees to provide access to:

  • Online course modules
  • Video lessons
  • Digital learning materials
  • Assignments and assessments (where applicable)
  • Learner support and responses to course-related queries
  • Certificates or diplomas (where applicable and subject to additional fees)

Any tools, equipment, or materials not specifically listed as part of the course content are the responsibility of the student and must be obtained at the student’s own cost.

Access & Payments

Access to course materials is granted progressively as payments are made and assignments are submitted. If any scheduled payment or instalment is missed, Rixur Hub reserves the right to suspend or revoke access to course materials until payment is resolved.

If instalment payments are used and a payment is missed, Rixur Hub may request immediate settlement of the full outstanding balance. Payment grace periods or rescheduling may be considered at management’s discretion.

Cancellation & Refund Policy

Digital content is made accessible immediately after payment confirmation. You may cancel your purchase within 14 calendar days of purchase (the “Cooling-Off Period”), provided that:

  • The digital content has not been accessed, downloaded, or activated.

Once course content has been accessed, delivered to your dashboard, or activated, no refunds will be issued, except in cases where the content is proven to be faulty or materially misrepresented.

Redeeming vouchers, coupons, or accessing course content during the cooling-off period constitutes acceptance of immediate delivery and waives your right to cancellation and refund.

Refunds, where approved, may take up to 14 business days to process.

Pricing Policy

Prices may vary due to third-party providers and suppliers. Rixur Hub does not guarantee the lowest market price and will not issue refunds if a course or product is later found at a lower price elsewhere.

Course Suitability

It is your responsibility to ensure that a course or product is suitable for your needs before purchasing. Course descriptions, previews, and technical requirements are provided for guidance. Lack of a demo or preview does not constitute grounds for cancellation.

You may contact Rixur Hub support for guidance prior to purchase to make an informed decision.

Third-Party Providers

Some courses and services may be provided by third-party partners. Access may require communication directly from these providers. While Rixur Hub will assist where possible, resolution of third-party issues may take 7–10 working days.

Deposits

Any deposit paid represents a commitment to purchase and enter into a contract. Deposits and partial payments are non-refundable, unless required by applicable consumer protection laws.

Exams & Certificates

  • Exam vouchers are issued upon request and are subject to expiry dates.
  • External exams and certifications may carry additional fees.
  • Certificates of completion may be issued digitally, with optional physical copies subject to additional charges.
  • Students are responsible for ensuring they meet all prerequisites before booking exams.

Courses are non-transferable and may not be assigned to another person.

Intellectual Property

All course materials, videos, content, branding, and digital assets remain the intellectual property of Rixur Hub or its licensors. Students are granted a limited, non-transferable license for personal educational use only.

You may not:

  • Copy, reproduce, distribute, or resell content
  • Download or store video materials
  • Share login access
  • Reproduce materials for commercial purposes

Academic Integrity

Plagiarism, content theft, and academic dishonesty are strictly prohibited. Rixur Hub reserves the right to terminate access and certification eligibility if misconduct is proven.

Course Duration

  • Certificate programs: 12 months to complete
  • Diploma programs: 18 months to complete

Extensions may be granted at Rixur Hub’s discretion and may be subject to additional fees.

Age Restrictions

Courses are not available to persons under the age of 16. Students aged 16–18 require parental or guardian consent.

Consumer Rights & Governing Law

These terms do not affect your statutory consumer rights under applicable law. This agreement is governed by the laws applicable in the operating jurisdiction of Rixur Hub trading under Chitubu Holdings (Pty) Ltd.

Force Majeure

Rixur Hub shall not be held liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, strikes, system failures, or government actions.

Data Protection

We are committed to protecting your personal information. Your data is processed in accordance with applicable data protection and privacy laws. Please refer to our Privacy Policy for full details.

Amendments

Rixur Hub reserves the right to modify these Terms & Conditions at any time. Continued use of services after updates constitutes acceptance of revised terms.

User Responsibilities

Users agree to:

  • Use services lawfully
  • Maintain account security
  • Protect login credentials
  • Notify Rixur Hub of unauthorized account use

Limitation of Liability

Rixur Hub shall not be liable for indirect, incidental, or consequential damages. Liability is limited to the total amount paid by the user for the relevant course or product.

Dispute Resolution

Disputes should first be addressed directly with Rixur Hub. If unresolved, disputes will proceed through mediation before legal action.

Severability

If any part of these terms is deemed unenforceable, the remaining sections remain valid and enforceable.

Entire Agreement

These Terms & Conditions constitute the full agreement between you and Rixur Hub trading under Chitubu Holdings (Pty) Ltd.

Contact Information

For all queries:
Rixur Hub
Email: info@rixurhub.com

Cookies

We use cookies to improve user experience and site performance. Continued use of our platform constitutes acceptance of our Cookies Policy.

Student Conduct

Professional conduct is required at all times. Disruptive, abusive, discriminatory, or harmful behavior may result in suspension or termination of access.

Disclaimer

All content is provided for educational purposes only. Rixur Hub makes no guarantees regarding outcomes, results, employment, income, or certifications beyond stated offerings. External links and third-party resources are used at your own risk.

Rixur Hub reserves the right to modify courses, pricing, content, and availability without prior notice.